Why is my account suspended?
Understanding security flags, untraceable on-chain activity, and the steps to restore your account.
Christina Cooper
Last Update 5 months ago
At Walletix, our automated fraud detection system monitors all incoming transactions to ensure the safety of our ecosystem. If your account has been suspended, it is likely because our system detected "unclean" or high-risk funds.
Common Reasons for Suspension:
- Untraceable Sources: Incoming crypto that cannot be traced back on-chain to a reputable source or exchange.
- Security Flags: Activity that matches patterns of fraud or unauthorized access.
How to Lift the Suspension:
To restore your account, you will need to complete a Source of Funds Verification. This involves:
To restore your account, you will need to complete a Source of Funds Verification. This involves:
- Contact Support: Email support@walletix.io to receive your specific case instructions.
- Verification Deposit: Our team will specify an amount of crypto that you must deposit from a valid, regulated exchange (such as Binance, Coinbase, or Kraken) or a verified "clean" wallet.
- Review: Once the deposit is received and the source is verified as legitimate, our security team will unlock your account and release any pended transactions.