How to change a lost email address
The verification steps required to update your account email if you can no longer access the original one.
Christina Cooper
Last Update 5 ay önce
Your email address is the primary way we verify your identity and protect your funds. If you have lost access to your email, we require a high-level security check to update it. This ensures that no unauthorized person can take over your account.
Requirements for Email Change:
To change your email, you must email support@walletix.io with the following:
To change your email, you must email support@walletix.io with the following:
- Valid Identity Document: A clear photo of the same government-issued ID (Passport, Driver’s License, or National ID) you used during your initial KYC verification.
- The "Identity Selfie": A clear picture of yourself holding two things:
- The ID document mentioned above.
- A piece of paper with the word "WALLETIX" and the current date clearly handwritten on it.
- New Email Address: Specify the new email address you would like to link to your account.
Note: Once our security team verifies your identity and the "holding-paper" selfie, we will manually update your account. This process can take 24–48 hours for your protection.