Process of Asset Recovery in Case of a Customer's Demise
Providing a secure and respectful path for beneficiaries to claim assets within the Walletix ecosystem.
Christina Cooper
Last Update vor 5 Monaten
As a managed custodial wallet provider, Walletix takes the responsibility of safeguarding your legacy seriously. We understand that digital assets are a significant part of a modern estate, and we have established a formal "Beneficiary Claim Process" to ensure that funds can be securely transferred to rightful heirs in the event of a user's passing.
How the Process Works:
Because Walletix holds the keys to the assets, we can facilitate a transfer once the proper legal documentation is provided. This process is handled with the highest level of security to prevent unauthorized claims.
Because Walletix holds the keys to the assets, we can facilitate a transfer once the proper legal documentation is provided. This process is handled with the highest level of security to prevent unauthorized claims.
Required Documentation:
To initiate a recovery claim, a legal representative or next-of-kin must contact support@walletix.io with the following:
To initiate a recovery claim, a legal representative or next-of-kin must contact support@walletix.io with the following:
- Death Certificate: A certified copy of the original death certificate of the account holder.
- Proof of Relationship: Documentation such as a Will, Letter of Administration, or a court order identifying the claimant as the legal beneficiary.
- Claimant Identity Verification: The beneficiary must undergo a full KYC verification process on Walletix, providing a government-issued ID and a "liveness" selfie.
- Official Request: A formal letter signed by the executor or beneficiary requesting the transfer or liquidation of the assets.
Review Period:
Once all documents are submitted, our legal and compliance team will review the claim. This typically takes 7 to 14 business days. Once approved, the assets can be transferred to the beneficiary's own Walletix account or liquidated to a verified bank account.
Once all documents are submitted, our legal and compliance team will review the claim. This typically takes 7 to 14 business days. Once approved, the assets can be transferred to the beneficiary's own Walletix account or liquidated to a verified bank account.