How to Contact Walletix Support
Connecting with our dedicated team for technical assistance, account inquiries, and security concerns.
Christina Cooper
Last Update 5 ay önce
At Walletix, we pride ourselves on providing reliable and transparent communication to our global user base. Whether you are experiencing a technical glitch, have questions about a recent transaction, or need help navigating our KYC process, our support team is ready to assist you.
Official Support Channels:
- Email Support (Recommended): For all account-related issues, please send a detailed email to support@walletix.io. To help us resolve your issue faster, please include your registered email address and any relevant Transaction IDs (TXIDs) or screenshots.
- In-App Help Center: You can access our full library of guides and FAQs directly through the "Help" section in your Walletix app.
- Emergency Fraud Reporting: If you believe your account has been compromised, please contact our security specialists immediately at fraud@walletix.io.
What to Expect:
- Response Times: Our team typically responds to all inquiries within 12 to 24 hours.
- Security First: Please remember that Walletix staff will NEVER ask for your password, your 2FA code, or request that you send funds to a "personal" wallet for verification. All official communication will come from an @walletix.io email address.